Daouk-Öyry, Lina; Alameddine, Mohamad S.; Hassan, Norr; Laham, Linda; Soubra, Maher R.
(Public Library of Science, 2018)
Improving patients' experience in hospitals necessitates the improvement of service quality. Using mystery patients as a tool for assessing and improving patients' experience is praised for its comprehensiveness. However, ...