Abstract:
Here we describe an experiment to show the improvement in productivity resulting from use of a specialized groupware system, using quantitative data and observations of the knowledge management (KM) processes, styles, and critical success factors. Data describing the work process before and after the deployment of the system was applied to measure the impact on performance, operations, and knowledge sharing behavior. The attitude of the organization toward knowledge sharing and the deployed groupware system was then studied along several dimensions that represent KM styles, by assessing the KM orientation and motivation of the organization. Lessons learned were presented and used for directing the attention of management to the importance of supporting collaborative and KM technologies for corporate strategic competitiveness. © 2006 Elsevier B.V. All rights reserved.