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The historical impact of ISO 9000 on Lebanese firms.

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dc.contributor.author Mezher T.
dc.contributor.author Ajam M.
dc.contributor.author Shehab M.
dc.contributor.editor
dc.date 2004
dc.date.accessioned 2017-10-04T11:13:14Z
dc.date.available 2017-10-04T11:13:14Z
dc.date.issued 2004
dc.identifier
dc.identifier.isbn
dc.identifier.issn 10529411
dc.identifier.uri http://hdl.handle.net/10938/14717
dc.description.abstract The objective of this paper is to assess the impact of the new ISO 9001:2000 standard on the Quality Management Systems (QMS) of Lebanese firms that were already certified under ISO 9000:1994. To get an accurate feedback of stakeholders in a firm, three different questionnaires were developed and distributed to management, employees, and customers respectively. Empirical results indicate that ISO 9001:2000 has improved the QMS performance of Lebanese firms over that of the 1994 edition. Nevertheless, results showed that the new standard still has some weaknesses when it comes to improving suppliers' relationships and empowering employees.
dc.format.extent
dc.format.extent Pages: (25-42)
dc.language English
dc.relation.ispartof Publication Name: Quality assurance (San Diego, Calif.); Publication Year: 2004; Volume: 11; no. 1; Pages: (25-42);
dc.relation.ispartofseries
dc.relation.uri
dc.source Scopus
dc.subject.other
dc.title The historical impact of ISO 9000 on Lebanese firms.
dc.type Article
dc.contributor.affiliation Mezher, T., American University of Beirut, Engineering Management Program, Faculty of Engineering and Architecture, Beirut, Lebanon.
dc.contributor.affiliation Ajam, M., American University of Beirut, Engineering Management Program, Faculty of Engineering and Architecture, Beirut, Lebanon.
dc.contributor.affiliation Shehab, M., American University of Beirut, Engineering Management Program, Faculty of Engineering and Architecture, Beirut, Lebanon.
dc.contributor.authorAddress Mezher, T.email: mezher@aub.edu.lb
dc.contributor.authorCorporate University: American University of Beirut; Faculty: Faculty of Engineering and Architecture; Department: Engineering Management Program;
dc.contributor.authorDepartment Engineering Management Program
dc.contributor.authorDivision
dc.contributor.authorEmail
dc.contributor.authorFaculty Faculty of Engineering and Architecture
dc.contributor.authorInitials
dc.contributor.authorOrcidID
dc.contributor.authorReprintAddress
dc.contributor.authorResearcherID
dc.contributor.authorUniversity American University of Beirut
dc.description.cited
dc.description.citedCount 4
dc.description.citedTotWOSCount
dc.description.citedWOSCount
dc.format.extentCount 18
dc.identifier.articleNo
dc.identifier.coden
dc.identifier.pubmedID 16044561
dc.identifier.scopusID 23244452442
dc.identifier.url
dc.publisher.address
dc.relation.ispartofConference
dc.relation.ispartofConferenceCode
dc.relation.ispartofConferenceDate
dc.relation.ispartofConferenceHosting
dc.relation.ispartofConferenceLoc
dc.relation.ispartofConferenceSponsor
dc.relation.ispartofConferenceTitle
dc.relation.ispartofFundingAgency
dc.relation.ispartOfISOAbbr
dc.relation.ispartOfIssue 1
dc.relation.ispartOfPart
dc.relation.ispartofPubTitle Quality assurance (San Diego, Calif.)
dc.relation.ispartofPubTitleAbbr Qual Assur
dc.relation.ispartOfSpecialIssue
dc.relation.ispartOfSuppl
dc.relation.ispartOfVolume 11
dc.source.ID
dc.type.publication Journal
dc.subject.otherAuthKeyword
dc.subject.otherChemCAS
dc.subject.otherIndex article
dc.subject.otherIndex certification
dc.subject.otherIndex comparative study
dc.subject.otherIndex industry
dc.subject.otherIndex Lebanon
dc.subject.otherIndex questionnaire
dc.subject.otherIndex standard
dc.subject.otherIndex total quality management
dc.subject.otherIndex Certification
dc.subject.otherIndex Industry
dc.subject.otherIndex Lebanon
dc.subject.otherIndex Questionnaires
dc.subject.otherIndex Total Quality Management
dc.subject.otherKeywordPlus
dc.subject.otherWOS


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