Perception of Project Management Among Construction Workers: The Case of Lebanon

Abstract

The construction industry is undergoing significant transformation driven by technological advancements, evolving materials, and innovative methodologies. These changes require continuous improvements in operational practices and workforce engagement. While the integration of technology is essential to transitioning the industry into the digital era, the role of on-site workers remains critical. Although previous research has explored various factors affecting workers’ satisfaction, few studies have focused on workers’ perceptions of site dynamics and project management. A key element in enhancing efficiency and productivity is understanding how construction workers perceive different aspects of project’s execution. This study investigates project dynamics, such as management practices, inter-team relationships, and overall project performance, and how these factors influence workers’ satisfaction, productivity, and well-being. The research employs a survey adapted from an international study and tailored to the Lebanese construction environment, ensuring alignment with the original research framework. Through 86 questions, it examines factors shaping daily work experiences, including communication, management efficiency, working conditions, and health and safety protocols. The survey targets a diverse sample of workers from different projects’ types, different age groups, different regions, and different trades and experiences. Findings indicate that workers’ perceptions of certain project elements vary based on their experience, trade, and role. Their views on project management are particularly influenced by their level of integration within the team and whether they feel heard. Occupational factors also significantly shape how workers perceive the work environment, especially in relation to on-site workflow, coordination issues, and interactions with other site crews. This study underscores the importance of understanding workers’ perspectives on construction dynamics and highlights several critical factors that should be addressed to improve both the worker’s experience and the project’s daily operational performance.