User vs. developer conflict during systems development : exploring how systems are made workable in practice using a frame lens in a Mediterranean organization - by Maher Abed Al Majeed Shehab.

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Traditional IT implementation literature either equates “success” with obtaining “perfect” requirements or acknowledges the existence of conflict between users and developers as a cause of “failure”. Neither of these theoretical lenses recognize that diff

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Project (M.B.A.)--American University of Beirut, Suliman S. Olayan School of Business, 2011.;"First Reader : Dr. Bizhan Azad, Assistant Professor, Suliman S. Olayan School of Business Second Reader : Dr. Nelson King, Assistant Professor, Suliman S. Olay
Includes bibliographical references (leaves 80-83)

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