The uses of mobile technologies in the aftermath of terrorist attacks among low socioeconomic populations

Abstract

Mobile technologies have proved to be effective in the response phase of emergencies. This study investigates the usage of mobile technologies during an authentic emergency involving terrorist attacks in Tripoli, the city with the lowest socioeconomic status in Lebanon. Forty-three participants were interviewed about their use of the WhatsApp mobile application during and after the attacks. The coded data revealed four themes: (1) send and receive requests for help with location and condition, (2) document and share images and videos of the emergency case, (3) reassure family and friends, and (4) express sympathy and emotions. The findings showed that citizens have used mobile technologies to actively coordinate their actions during the emergency. This study thus provides evidence that the use of mobile technologies among community members can assist tremendously in emergency cases especially in the low socioeconomic communities who are in need for easy and affordable tools. © 2018 Elsevier Ltd