EGovernment as a means to customer satisfaction a case study of Bahrain - by Mona Hassan Elkhatib
Abstract
eGovernment has introduced changes to the lives of Bahrainis in the way they communicate and view the world. In the past, government officials and civil servants would take their time in processing documents while the customer tolerated and accepted it is
Description
Thesis (M.A.)--American University of Beirut, Dept. of Political Studies and Public Administration, 2010.;"Advisor : Dr. Hiba Khodr, Assistant Professor , Political Studies and Public Administration--Member of Committee : Dr. Hilal Khashan, Professor ,Pol
Bibliography : leaves 66-69.
Bibliography : leaves 66-69.