The Lebanese customer evaluations of service complaint in the airline industry - by Samer Abdul Hafiz el Rifai

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dc.contributor.authorEl Rifai, Samer Abdul Hafiz
dc.contributor.departmentSuliman S. Olayan School of Business
dc.contributor.facultySuliman S. Olayan School of Business
dc.contributor.institutionAmerican University of Beirut
dc.date2005
dc.date.accessioned2012-06-13T07:09:20Z
dc.date.available2012-06-13T07:09:20Z
dc.date.issued2005
dc.descriptionProject (M.B.A.)--American University of Beirut, Suliman S.Olayan School of Business, 2005.
dc.descriptionBibliography: leaves 68-70.
dc.description.abstractThe purpose of this paper is to discuss the current research in the field of cus tomer complaint handling, specifically to focus on how organizational response t o consumer complaints affects the post-complaint customer behavior in Lebanon. Based on prima
dc.format.extentxi, 70 leaves : ill. 30 cm.
dc.identifier.urihttp://hdl.handle.net/10938/7051
dc.language.isoen
dc.relation.ispartofTheses, Dissertations, and Projects
dc.subject.classificationPj:001309 AUBNO
dc.subject.lcshConsumer satisfaction -- Lebanon
dc.subject.lcshCustomer services -- Lebanon
dc.subject.lcshConsumer complaints -- Lebanon
dc.subject.lcshAirlines -- Lebanon
dc.titleThe Lebanese customer evaluations of service complaint in the airline industry - by Samer Abdul Hafiz el Rifai
dc.typeProject

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