Strategic HRM effectiveness in the case of Four Seasons Hotel -

Abstract

As strategic human resources management (SHRM) begins to flourish in the Middle East North Africa (MENA) region, Four Seasons Hotel in Beirut serves as an example of a pioneer company that has delved into SHRM implementation and began to reap the successes of being strategic in their HR practices. As we take a look at Lebanon, as part of the MENA region, we find several challenges that pose the hospitality industry in particular. This case includes a large theoretical section discussing SHRM globally and in the MENA as well as background on Lebanon, to give readers insight on the contextual challenges that surround Four Seasons-Beirut. Afterwards, the case dissects five overarching issues in HR that are posed to Four Seasons-Beirut, and describes for each the challenge as well as the initiative taken by Four Seasons to overcome those difficulties.