Customer satisfaction and its relationship with service quality the Middle East Airlines (MEA) as a case study - by Hani Hassan El-Hakim

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dc.contributor.authorEl Hakim, Hani Hassan
dc.contributor.departmentSuliman S. Olayan School of Business
dc.contributor.facultySuliman S. Olayan School of Business
dc.contributor.institutionAmerican University of Beirut
dc.date2003
dc.date.accessioned2012-06-13T07:07:01Z
dc.date.available2012-06-13T07:07:01Z
dc.date.issued2003
dc.descriptionProject (M.B.A.)--American University of Beirut, Suliman S. Olayan School of Business, 2003.
dc.descriptionBibliography: leaves 64-65.
dc.description.abstractThe increasingly competitive marketplace has mandated that managers pay careful attention to the issue of quality from the perspective of the customer. The impo rtance of this issue is underscored by the fact that numerous institutions and a ssociations h
dc.format.extentx, 65 leaves : ill. 30 cm.
dc.identifier.urihttp://hdl.handle.net/10938/6471
dc.language.isoen
dc.relation.ispartofTheses, Dissertations, and Projects
dc.subject.classificationPj:001377 AUBNO
dc.subject.lcshMiddle East Airlines
dc.subject.lcshConsumer satisfaction -- Lebanon
dc.subject.lcshAirlines -- Lebanon -- Marketing
dc.titleCustomer satisfaction and its relationship with service quality the Middle East Airlines (MEA) as a case study - by Hani Hassan El-Hakim
dc.typeProject

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