Are U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfaction

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dc.contributor.authorWeerakkody, Vishanth
dc.contributor.authorIrani, Zahir N.
dc.contributor.authorLee, Habin
dc.contributor.authorHindi, Nitham Mohammed
dc.contributor.authorOsman, Ibrahim H.
dc.contributor.departmentOSB
dc.contributor.facultySuliman S. Olayan School of Business (OSB)
dc.contributor.institutionAmerican University of Beirut
dc.date.accessioned2025-01-24T12:15:23Z
dc.date.available2025-01-24T12:15:23Z
dc.date.issued2016
dc.description.abstractCitizens’ satisfaction is acknowledged as one of the most significant influences for e-government adoption and diffusion. This study examines the impact of information quality, system quality, trust, and cost on user satisfaction of e-government services. Using a survey, this study collected 1518 valid responses from e-government service adopters across the United Kingdom. Our empirical outcomes show the five factors identified in this study have a significant impact on U.K. citizens’ satisfaction with e-government services. © 2016 Vishanth Weerakkody, Zahir Irani, Habin Lee, Nitham Hindi, and Ibrahim Osman.
dc.identifier.doihttps://doi.org/10.1080/10580530.2016.1220216
dc.identifier.eid2-s2.0-84991833423
dc.identifier.urihttp://hdl.handle.net/10938/33294
dc.language.isoen
dc.publisherTaylor and Francis Inc.
dc.relation.ispartofInformation Systems Management
dc.sourceScopus
dc.subjectCitizens
dc.subjectE-government
dc.subjectIs success model
dc.subjectSatisfaction
dc.subjectTrust
dc.subjectUnited kingdom
dc.subjectInformation services
dc.subjectE-governments
dc.subjectGovernment data processing
dc.titleAre U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfaction
dc.typeArticle

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