The competency model and job descriptions of the salesforce – retail case -

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dc.contributor.authorEl Hassan, Maya El Ayoubi
dc.contributor.departmentSuliman S. Olayan School of Business
dc.contributor.facultySuliman S. Olayan School of Business
dc.contributor.institutionAmerican University of Beirut
dc.date2017
dc.date.accessioned2017-12-11T16:29:07Z
dc.date.available2017-12-11T16:29:07Z
dc.date.issued2017
dc.date.submitted2017
dc.descriptionProject. M.H.R.M. American University of Beirut. Suliman S. Olayan School of Business, 2017. Pj:1917
dc.descriptionFirst Reader : Dr. Lina Daouk Öyry; Professor, Suliman S. Olayan School of Business ; Second Reader : Dr. Beverly Dawn Metcalf; Coordinator, Suliman S. Olayan School of Business.
dc.descriptionIncludes bibliographical references (leaves 54-56)
dc.description.abstractThe objective of this study was to develop a competency model and the corresponding job descriptions to help the human capital of a retail company achieve excellent performance and thus support the organization in reaching higher financial outcomes. Based on a qualitative research methodology that relied on secondary data and benchmarking, we were able to develop a competency model that not only responded to the organizational needs but was practical enough to implement. Furthermore, the corresponding job descriptions were developed to reflect the behaviors that reflect the desired competencies without being constricted to the specific tasks of the job.
dc.format.extent1 online resource (x, 56 leaves) : color illustrations
dc.identifier.otherb19211259
dc.identifier.urihttp://hdl.handle.net/10938/20912
dc.language.isoen
dc.relation.ispartofTheses, Dissertations, and Projects
dc.subject.classificationPj:001917
dc.subject.lcshCore competencies -- Lebanon.
dc.subject.lcshJob descriptions -- Lebanon.
dc.subject.lcshSales personnel -- Lebanon.
dc.subject.lcshRetail trade -- Lebanon.
dc.subject.lcshQualitative research.
dc.titleThe competency model and job descriptions of the salesforce – retail case -
dc.typeMaster's project

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