Performance appraisal design : the case of the American University of Beirut -

Abstract

Purpose – The purpose of this paper is to explore, within the American University of Beirut, the current practices in relation to performance appraisals, and come up with future recommendations of improvement in the relative process in specific and the system in general. Moreover, the main outcome of this paper is the development of a new Competency Model that would be the basis of future HR activities within the University. Design-methodology-approach – A sample of managers (in Grades 13 and above) and non-supervisory staff members (Grades 1-12) was drawn from the American University of Beirut faculties and administrative departments. Their views were sought on the extent to which they empathized with the appraisal approach adopted within their institution. Opinions relating to the requirements and needs for change in the appraisal process and tools used were examined to develop a Competency-based approach to performance appraisal at AUB. Findings – Results suggest: The performance appraisal process and tools adopted at AUB need to be revisited as they lack the basic requirements for evaluating performance. A Competency Model is required to standardize performance evaluation across the various job families operating within AUB. Research limitations-implications –The findings are based on a small sample in view of the numerous departments and faculties within AUB. The sources of information were limited to English language peer-reviewed articles and books. The participants have no academic background in Human Resources or specifically a practical experience in the performance management field.