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| dc.contributor.author | El Hassan, Maya El Ayoubi, |
| dc.date.accessioned | 2017-12-11T16:29:07Z |
| dc.date.available | 2017-12-11T16:29:07Z |
| dc.date.issued | 2017 |
| dc.date.submitted | 2017 |
| dc.identifier.other | b19211259 |
| dc.identifier.uri | http://hdl.handle.net/10938/20912 |
| dc.description | Project. M.H.R.M. American University of Beirut. Suliman S. Olayan School of Business, 2017. Pj:1917 |
| dc.description | First Reader : Dr. Lina Daouk Öyry; Professor, Suliman S. Olayan School of Business ; Second Reader : Dr. Beverly Dawn Metcalf; Coordinator, Suliman S. Olayan School of Business. |
| dc.description | Includes bibliographical references (leaves 54-56) |
| dc.description.abstract | The objective of this study was to develop a competency model and the corresponding job descriptions to help the human capital of a retail company achieve excellent performance and thus support the organization in reaching higher financial outcomes. Based on a qualitative research methodology that relied on secondary data and benchmarking, we were able to develop a competency model that not only responded to the organizational needs but was practical enough to implement. Furthermore, the corresponding job descriptions were developed to reflect the behaviors that reflect the desired competencies without being constricted to the specific tasks of the job. |
| dc.format.extent | 1 online resource (x, 56 leaves) : color illustrations |
| dc.language.iso | eng |
| dc.relation.ispartof | Theses, Dissertations, and Projects |
| dc.subject.classification | Pj:001917 |
| dc.subject.lcsh | Core competencies -- Lebanon. |
| dc.subject.lcsh | Job descriptions -- Lebanon. |
| dc.subject.lcsh | Sales personnel -- Lebanon. |
| dc.subject.lcsh | Retail trade -- Lebanon. |
| dc.subject.lcsh | Qualitative research. |
| dc.title | The competency model and job descriptions of the salesforce – retail case - |
| dc.type | Project |
| dc.contributor.department | Suliman S. Olayan School of Business, |
| dc.contributor.institution | American University of Beirut. |
