Recruitment and assessment at Cappuccino Café – consultancy project -

Abstract

The project in hand is a consultancy one that focuses on cappuccino café’s recruitment process in it waiter line. The project discusses the status of the Café without an HR department and the initiatives that management have pursued to develop this department. Being their consultant on this project, a research in the HR assessment and recruitment field was developed to depict the tools needed for this project. The project main human capital were the waiters in the café who helped in developing the findings for the job analysis. In addition, benchmarking with O*Net and Rotana Café job description’s I was able to compare the three sources and develop a job description from which I developed the recruitment and assessment tool for the waiter line. I have also developed fillable applications for applying candidates and for the HR department’s records, in addition to the managers’ recruitment manual.