Process reengineering of speeding ticketing system -

Abstract

In order to evaluate the current speeding ticketing processing system, personal interviews were conducted with the process stakeholders from the various Traffic Detachments, Traffic Court, LibanPost and OMT. Data was sourced during these meetings. Other historical data presented in the study was sourced online from the ISF website. These figures were used for descriptive analytics in support of trends and patterns of the process flow. They were also used to estimate the financial shortfall from the present process. The assessment of speeding fines’ impact on drivers relied on a recent study that used CEES-IMEET projects to evaluate e-government services, specifically including speeding fines. The risks and problems linked to the current processing system that were identified are: Improper and insecure Data storage, variability in processing capacities and Time for the 16 Traffic Detachments working independently, risk of Data loss,predictable input of flashed speeding cars, manual processing of speeding tickets, risk of favors and unethical behavior, risk of losing tickets and-or damage to paper, lengthy Lead Times to notification of Contraveners, lengthy Time-to-upload and Time-to-cancel from the ISF Radar webpage, double SMS notification by LibanPost and OMT, limited methods of payment (OMT, LibanPost, and in-person at the Traffic Detachment) and Money Stamps as the only acceptable payment proof, delivery-to-address time by LibanPost, Time-to-transfer tickets (White Tickets) to Traffic Courts, Traffic Court processing capacity of unpaid tickets and objections, Time-to-Notify Contravener by local Police stations, indirect cost of physical presence and time at Traffic Court to settle fine. The recommended re-designed process was based on the following guidelines: Centralized processing center for speeding tickets, speeding ticketing server linked to all concerned organizations and institutions, introduction of new payment methods and printable e-tickets from the re-designed website. The estimated cost o