Understanding the role of HRM in Syria in times of crisis.

Abstract

Despite an increasing scholarly interest in HRM in the Middle East in recent, there has been no studies focusing on HRM in Syria. Syria, a country ravaged by war since 2011, is an interesting case in point to explore the role of HRM in times of crisis and extreme uncertainties. Adopting a qualitative interpretive approach, and based on the narratives of 15 HR managers and 14 employees currently working in Syria, this study aims to understand HRM in Syria in times of crisis. We specifically examine HR manager’s and employee’s perceptions of how the war affected them personally, affected their work relationships and commitment, as well as the role of HRM in these difficult times. Our findings show that the war has created additional challenges to HR managers such as high turnover rates and difficulty in finding qualified talent, due to the fact that many Syrians have been displaced or fled out of the country. On the other hand, HR managers explained the vital role of HRM in times of war and the important role it plays in emotionally supporting employees. As for employees, our findings show that they perceive the HR function as administrative, yet extremely supportive. Their narratives are replete with examples about the negative impacts of the war on them and their work. However, these narratives also bring hope, as they highlight the positive impacts of the war such as bringing people closer together, creating a sense of family, viewing work as a space to do something meaningful and escape the realities of the war. Our findings present interesting avenues for further research to better understand altruism in times of crisis and the role of HRM during and post-war.