Abstract:
Healthcare industry has been going through monumental changes, due to social demographic shift occurrences, progress in medical technologies, cost effectiveness coupled with the need for optimal quality of care, and the fact of increased patient awareness. Managing those competing healthcare organizations is difficult. They are patient focused and aim to be successful. When targeting high quality patient care, nurses’ satisfaction and the general healthcare institution’ effectiveness, Management and Leadership are crucial. Nurse Managers are the interface between patient care outcome and managerial control.
This project proposes a professional development program designated primarily for middle managers/leaders the “Nurse Manager” (NM). The program focuses on leadership, management, quality and communication training based on a national study conducted by Dumit and her colleagues in 2017 addressing the Continuing Education Need Assessment for Nurse Managers in Lebanon. The main content of the proposed structured program is a combination of evidence-based didactic, interactive, face-to-face and online activities and sessions, and role-play. Those concepts will prepare the managers to acquire the necessary competence to efficiently lead, manage, and achieve quality of care at our Lebanese health care organizations. The design of the program is based on the AONL Nurse Manager Leadership Collaborative (NMLC) learning domain framework. It includes program description and outcomes, unit specific outcomes and examples of content, formative and summative evaluation plan and business plan, in addition to recommendations for implementation
