Perceived organizational support, employee attitudes and turnover intentions : a critical review of the staff educational scholarship policy at AUB-AUBMC

Abstract

Purpose – The purpose of this research paper is to explore the level of perceived organizational support (POS) that employees at AUB and AUBMC enrolled in the Staff Educational Scholarship program feel, in addition to their commitment to the organization and their intentions to quit, specifically when not paired with jobs that match the education they received. Moreover, insight from senior human resources department officials and employee opinions will be solicited to understand the purpose of administering the educational benefit and recommend ways to improve the human resources practices to accomplish organizational and individual employee goals. Design-methodology-approach – A sample of staff members both in managerial (in Grades 13 and above) and non-supervisory staff grades (Grades 1-12) was drawn from the American University of Beirut faculties and administrative departments. Their opinions were solicited on the current staff educational scholarship policy and the level of support they feel. In addition, their views were addressed regarding the implications of their development on their career, and their commitment to AUB-AUBMC. Senior HR staff at AUB will also be solicited for an interview to have an understanding of current practice regarding the educational scholarship benefit. Findings – Results suggest that although staff report a great level of POS and affective commitment, they report that a decrease in match between: education, job and salary increases turnover intentions. In addition, there exists a clear divide between staff desired outcomes and the purpose the scholarship serves by senior HR administrators. The staff educational scholarship application process and tools adopted at AUB need to be revisited, as it does not link to any organizational and human resource strategy. Research limitations– The findings are based on a small sample in view of the current number of staff who have actually benefitted from the staff educational scholarship. The sources of informat