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Customer satisfaction and its relationship with service quality the Middle East Airlines (MEA) as a case study - by Hani Hassan El-Hakim
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| dc.contributor.author | El Hakim, Hani Hassan |
| dc.date.accessioned | 2012-06-13T07:07:01Z |
| dc.date.available | 2012-06-13T07:07:01Z |
| dc.date.issued | 2003 |
| dc.identifier.uri | http://hdl.handle.net/10938/6471 |
| dc.description | Project (M.B.A.)--American University of Beirut, Suliman S. Olayan School of Business, 2003. |
| dc.description | Bibliography: leaves 64-65. |
| dc.description.abstract | The increasingly competitive marketplace has mandated that managers pay careful attention to the issue of quality from the perspective of the customer. The impo rtance of this issue is underscored by the fact that numerous institutions and a ssociations h |
| dc.format.extent | x, 65 leaves : ill. 30 cm. |
| dc.language.iso | eng |
| dc.relation.ispartof | Theses, Dissertations, and Projects |
| dc.subject.classification | Pj:001377 AUBNO |
| dc.subject.lcsh | Middle East Airlines |
| dc.subject.lcsh | Consumer satisfaction -- Lebanon |
| dc.subject.lcsh | Airlines -- Lebanon -- Marketing |
| dc.title | Customer satisfaction and its relationship with service quality the Middle East Airlines (MEA) as a case study - by Hani Hassan El-Hakim |
| dc.type | Project |
| dc.contributor.department | American University of Beirut. Suliman S. Olayan School of Business |
