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The Lebanese customer evaluations of service complaint in the airline industry - by Samer Abdul Hafiz el Rifai
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| dc.contributor.author | El Rifai, Samer Abdul Hafiz |
| dc.date.accessioned | 2012-06-13T07:09:20Z |
| dc.date.available | 2012-06-13T07:09:20Z |
| dc.date.issued | 2005 |
| dc.identifier.uri | http://hdl.handle.net/10938/7051 |
| dc.description | Project (M.B.A.)--American University of Beirut, Suliman S.Olayan School of Business, 2005. |
| dc.description | Bibliography: leaves 68-70. |
| dc.description.abstract | The purpose of this paper is to discuss the current research in the field of cus tomer complaint handling, specifically to focus on how organizational response t o consumer complaints affects the post-complaint customer behavior in Lebanon. Based on prima |
| dc.format.extent | xi, 70 leaves : ill. 30 cm. |
| dc.language.iso | eng |
| dc.relation.ispartof | Theses, Dissertations, and Projects |
| dc.subject.classification | Pj:001309 AUBNO |
| dc.subject.lcsh | Consumer satisfaction -- Lebanon |
| dc.subject.lcsh | Customer services -- Lebanon |
| dc.subject.lcsh | Consumer complaints -- Lebanon |
| dc.subject.lcsh | Airlines -- Lebanon |
| dc.title | The Lebanese customer evaluations of service complaint in the airline industry - by Samer Abdul Hafiz el Rifai |
| dc.type | Project |
| dc.contributor.department | American University of Beirut. Suliman S. Olayan School of Business |
