Employee job satisfaction in the Lebanese banking sector -

Abstract

Factors affecting job satisfaction is of much interest to lots of researchers all over the world and covering all various job sectors. Job involvement, work effort, organizational commitment, supportive management, job pay and promotions were chosen to be studied in this research due to the relevance concluded from previous literature to these factors in the banking sector and in Lebanon. The effect of demographic variables as moderators on the relationship between job satisfaction and the tested variables was uniquely studied to deduce the sensitivity of this relationship and make more accurate conclusions and recommendations. The study gave support to the hypothesis that the factors studied do have a positive direct effect on employee job satisfaction. The hypothesis related to the moderator effect showed that job level moderates only the relationship between supportive management and job satisfaction. Females are less sensitive to pay as factor of job satisfaction. The increase in education level and number of years at service decrease the sensitivity of job satisfaction to pay. Such results lead to advise HR to be very delicate in their tools to increase job satisfaction and have a unique approach to each category of employees to achieve best results. The study results seconded a lot of other studies done in the banking sector and in Lebanon. It brought unique results by testing the moderator effect and provided deep conclusions and recommendations. The limitations of the study made some constraints on the size of the sample, technique used and variety of hypothesis tested. So it is recommended for further studies, to have a larger sample, use different regression methods and test more effects of demographic variables on the relationship between the factors of job satisfaction.